Getting Started
New User Checklist
- Create your account
- Review and accept the Terms of Service
- Review the Privacy Policy
- Verify your account information
- Ensure you have a stable internet connection
- Read the AI Disclosure and User Acknowledgment
- Understand that CHAT THERAPY is an AI Wellness Consultant Platform, not a therapist or crisis service
Using CHAT THERAPY
What is CHAT THERAPY?
An AI-powered wellness platform that provides educational information, self-help resources, personal development tools, wellness guidance, and conversational support. It does not provide therapy, counseling, diagnosis, treatment, or crisis intervention.
How do I start a conversation?
Log into your account and begin typing your questions, concerns, goals, or topics of interest into the platform chat interface. Responses are generated by AI and are intended for informational and educational purposes only.
Can I rely on AI-generated responses?
Users should exercise independent judgment. Responses may contain errors or inaccuracies. CHAT THERAPY should not substitute for professional medical, mental health, legal, financial, or emergency services.
Technical Support
Login Issues
- Verify your email address and password
- Reset your password if necessary
- Clear your browser cache and try a different browser
- Contact support if problems persist
Platform Loading Problems
- Refresh your browser and verify your internet connection
- Restart your device or disable browser extensions
- Try accessing the platform using a different browser
Account Access Issues
- Change your password immediately if compromised
- Log out of all active sessions
- Contact support as soon as possible
Privacy & Security
THE SPIRIT TREE LLC takes reasonable administrative, technical, and organizational measures to protect user information. No internet-based platform can guarantee complete security.
Protect Your Privacy — We Recommend:
- Use secure connections
- Strong passwords
- Log out each session
- Keep devices updated
Billing & Subscription
How does billing work?
Subscriptions are billed according to the pricing plan selected at signup. Applicable fees will be disclosed before purchase.
Can I cancel my subscription?
Yes. Users may cancel at any time. Cancellation prevents future recurring charges while access continues through the end of the paid period.
Will I receive a refund if I cancel?
All payments are non-refundable. No refund, credit, or prorated reimbursement will be provided for unused days.
Contact Support
For assistance regarding account access, billing, subscription management, technical difficulties, privacy concerns, Terms of Service, or AI disclosures:
THE SPIRIT TREE LLC dba CHAT THERAPY
chattherapy@thespirittreellc.comThis Help Center may be updated periodically to reflect changes in platform operations, technology, security practices, legal requirements, or business policies.
Emergency Information
CHAT THERAPY is NOT an emergency service. If you are experiencing any of the following, seek immediate help:
- Suicidal thoughts
- Thoughts of self-harm or harming others
- Abuse or neglect
- A mental health crisis or medical emergency
- Immediate danger to yourself or another person